Privacy Policy

Introduction

RBP FINIVIS PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our forex exchange and remittance services.

Information We Collect

We collect personal information necessary to provide our services and comply with regulatory requirements:

• Identity information (name, date of birth, PAN, Aadhaar)
• Contact details (email, phone number, address)
• Financial information (bank account details, transaction history)
• KYC documents (ID proofs, address proofs, photographs)
• Source of funds documentation

How We Use Your Information

Your information is used to:

• Process forex transactions and remittances
• Verify your identity and prevent fraud
• Comply with RBI, FEMA, and AML regulations
• Improve our services and customer experience
• Communicate important updates and offers

Data Security

We employ industry-standard security measures including 256-bit SSL encryption, secure data centers, and access controls to protect your data. We are committed to safeguarding your information against unauthorized access, alteration, or destruction.

Data Sharing

We may share your information with regulatory authorities (RBI, FIU-IND), correspondent banks for transaction processing, and authorized third-party service providers. We do not sell your personal information to third parties. Your personal data is stored on servers located in India.

Data Retention

We retain your data for as long as required by law and regulatory guidelines. Transaction records are maintained for five years from the date of the transaction, and records of your identity for five years after the business relationship ends or the account is closed, whichever is later, as required by the Prevention of Money-Laundering Act, 2002 and RBI directions. Statutory records cannot be deleted before that period expires.

Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory requirements. Contact us at support@rbpfinivis.comto exercise your rights.

Contact Us

For privacy-related queries, please contact our Data Protection Officer at support@rbpfinivis.comor write to us at Office No. 18, 3rd Floor, Haryana Agro Mall,Sector 20, Panchkula, Haryana - 134117.